Another client, an animal rescue in Georgia, also complained about missing deposits and negative balances. The customer service representative responded with the same excuse about a technical glitch and that the team is already looking into the issue.@wellsfargo.. you stole almost 4000 from me that I deposited on 8/2. I need my money now!!!! Then you have the balls to overdraft my account! @iamdonewithwellsfargo
— Vegas Daddy (@Randy08490149) August 3, 2023
It was unclear how widespread the problem was Thursday night, but as of Friday, customer complaints about the issue were still being posted on social media, and the bank continued to respond that it was working on a fix, CNN Business reported. "A limited number of customers were unable to see recent deposit transactions on their accounts. The vast majority have been resolved and the few remaining issues will be resolved soon. We sincerely apologize for any inconvenience," a Wells Fargo spokesperson told the news outlet later that day. This is the second time this year that bank customers have complained about deposits missing from their accounts. In March, the firm confirmed that some customers' direct deposits were not showing up but that their accounts "continue to be secure." The bank has also been "under fire" in recent years. It settled with the Consumer Financial Protection Bureau in December, agreeing to pay customers $2 billion and a record $1.7 billion fine for "widespread mismanagement" over multiple years that harmed over 16 million consumer accounts. (Related: AI-powered bot successfully requested refund from Wells Fargo using FAKE voice.) Its "fake accounts scandal" also created a national firestorm in 2016. In 2020, it settled with the SEC for $3 billion over fake accounts. It also admitted scandals in its auto loan and mortgage businesses. According to U.S. regulators, the bank wrongfully repossessed some borrowers' vehicles, improperly charged fees, and interest, and failed to refund certain fees. It also improperly denied thousands of mortgage loan modifications, causing some customers to lose their homes in "wrongful foreclosure."We are missing thousands of dollars in sales deposits and your system says we are now negative thousands.
— M&B Farm & Hatchery Inc (@Mbfarmhatchery) August 4, 2023
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